Shipping policy

At Pre2brand, we are committed to providing a smooth and reliable shipping experience.

Order Processing

Orders are typically processed within 3–5 business days after payment is confirmed.

Custom or made-to-order items may require additional processing time. Any extended timelines will be noted on the product page.

Shipping Options & Estimated Delivery Times

Domestic Shipping (United States) We offer the following shipping options for all US orders:

• Free Shipping — Available on qualifying orders (see checkout for eligibility)
• Economy (5–12 business days) 
• Express (3–5 business days) 

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or high order volume.

Shipping Rates

Shipping costs are calculated at checkout based on package weight, dimensions, shipping method, and destination.

International Shipping

We ship to 28+ countries worldwide, including Canada, the UK, Australia, UAE, Germany, France, Japan, and more.

• Economy International (7–21 business days) — $15.00
• Express International (7–12 business days) — $25.90

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total. Delivery times vary by destination.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after shipment.

Delays, Lost, or Damaged Packages

Shipping Delays Pre2Brand is not responsible for delays caused by carrier disruptions, weather events, customs processing, or other circumstances beyond our control. If your order is significantly delayed, please contact us at info@pre2brand.com.

Lost or Stolen Packages If your package is marked as delivered but you have not received it, please contact us within 7 days at info@pre2brand.com or call (832) 386-7440, Mon–Fri 7AM–6PM CT.

If your package is delayed, lost, or arrives damaged, please contact us within 3 business days of the expected delivery date or receipt. 

Email: info@pre2brand.com

Address Changes

If you need to update your shipping address, contact us immediately after placing your order. Changes cannot be guaranteed once processing has begun.

Returns & Refunds

For return eligibility and refund details, please review our Refund Policy.

Contact Us

If you have any shipping questions, please contact us:

Contact Us Pre2Brand LLC | 11011 Richmond Avenue, Suite 761, Houston, Texas 77042, United States

 📧 info@pre2brand.com | 📞 (832) 386-7440 Mon–Fri, 7AM–6PM CT

Thank you for choosing Pre2brand.