Refund policy

At Pre2brand, customer satisfaction is important to us. We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must meet the following criteria:

• It must be unworn, unused, unwashed, and in its original condition.

• All original tags must be fully attached.

• It must be in its original packaging.

• It must be accompanied by proof of purchase (your order confirmation email or invoice).

How to Start a Return

To initiate a return, please contact our customer support team directly at info@pre2brand.com.

• Return Address: All authorized returns must be shipped to our business headquarters at:

  Pre2brand Returns

  11011 Richmond Avenue, Suite 761

  Houston, Texas 77042

  United States

• Important Note: Please do not send items back to us without contacting us first. Items sent back to our facility without prior authorization will not be accepted.

Return Shipping Costs & Fees

• Return Shipping Fee: Customers are responsible for the cost of return shipping labels. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

• Restocking Fees: Pre2brand does not charge any restocking fees for returned items.

Damaged, Defective, or Wrong Items

Please inspect your order immediately upon arrival. If your item is damaged, defective, or if you received the incorrect item, contact us right away at info@pre2brand.com so we can evaluate the issue and make it right. In these instances, Pre2brand will cover any return shipping fees required to fix our error.

Non-Returnable Items

Certain types of items cannot be returned. We do not accept returns for:

• Final sale items or clearance markdown items

• Gift cards

• Personalized or custom-made products

• Beauty and personal care items

• Perishable goods or hazardous materials

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it and whether your refund has been approved or rejected.

If approved, your refund will be processed automatically and applied to your original method of payment within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@pre2brand.com.

European Union Right of Withdrawal (14-Day Cooling Off Period)

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unworn, unused, with tags attached, and in its original packaging.