Refund policy
At Pre2brand, customer satisfaction is important to us. We offer 30-day returns on eligible items: you have 30 days after receiving your item to request a return. Final sale items, clearance items, and the other non-returnable items listed below cannot be returned.
Eligibility for Returns
To qualify for a return, your item must meet the following criteria:
- It must be unworn, unused, unwashed, and in its original condition.
- All original tags must be fully attached.
- It must be in its original packaging.
- It must be accompanied by proof of purchase (your order confirmation email or invoice).
How to Start a Return
To initiate a return, please contact our customer support team directly at info@pre2brand.com.
Return Address: All authorized returns must be shipped to:
Pre2brand Returns
1834 Iron Lake Lane, Richmond, TX 77469, United States
Important Note: Please do not send items back to us without contacting us first. Items sent back without prior authorization will not be accepted.
Return Shipping Costs & Fees
- Return Shipping Fee: Customers are responsible for the cost of return shipping labels. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
- Restocking Fees: Pre2brand does not charge any restocking fees for returned items.
Damaged, Defective, or Wrong Items
Please inspect your order immediately upon arrival. If your item is damaged, defective, or if you received the incorrect item, contact us right away at info@pre2brand.com so we can evaluate the issue and make it right. In these instances, Pre2brand will cover any return shipping fees required to fix our error.
Non-Returnable Items
We do not accept returns for:
- Final sale items or clearance markdown items
- Gift cards
- Personalized or custom-made products
- Beauty and personal care items
- Perishable goods or hazardous materials
Exchanges
We do not offer direct exchanges. The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your returned item, we will email you to let you know whether your refund has been approved. If approved, your refund will be processed to your original payment method within 14 days. It can take additional time for your bank or credit card company to post the refund. If more than 14 days have passed since we approved your return and you have not received your refund, please contact us at info@pre2brand.com.
European Union Right of Withdrawal (14-Day Cooling Off Period)
If your order is shipped to a European Union country, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification, regardless of whether the item is on sale.
How to exercise your right: Notify us before the 14-day period expires by contacting us at info@pre2brand.com with a clear statement of your decision to withdraw. You must then return the item(s) within 14 days of notifying us.
Conditions: Items must be unworn, unused, unwashed, with all original tags attached, and in their original packaging.
Refunds: Upon receiving and inspecting your return, we will refund all payments — including standard outbound shipping costs — within 14 days, using your original payment method. Return shipping costs are the customer's responsibility unless the item is damaged, defective, or incorrect.
Exceptions: The right of withdrawal does not apply to sealed goods unsealed after delivery that are not suitable for return due to health or hygiene reasons, or to custom/personalized items.
Contact
info@pre2brand.com | (832) 386-7440 | Mon–Fri, 7AM–6PM CT